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FAQs (Frequently Asked Questions)
What services does TEKSwork offer?
TEKSwork specializes in VOIP solutions, Managed IT Services (MSP), and Managed Security Services (MSSP), providing comprehensive tech support tailored to each client's needs.
How can your VOIP solutions benefit my business?
Our VOIP services offer cost efficiency, scalability, and advanced features like Interactive Voice Response (IVR) and auto-attendant, enhancing your business communication capabilities.
What makes your Managed IT Services stand out?
Our MSP services include proactive monitoring, help desk support, optimized network management, and server maintenance, ensuring your IT infrastructure's efficiency and reliability.
How does TEKSwork ensure data security?
We implement robust security measures, including real-time monitoring, proactive threat detection, firewall management, and comprehensive cybersecurity protocols, to protect your data.
Can TEKSwork assist with cloud services and digital transformation?
Yes, we provide seamless cloud services and support digital transformation initiatives, helping businesses leverage modern technologies for growth and efficiency.
What is your approach to customer service and support?
We prioritize customer satisfaction with dedicated support teams, quick response times, and a commitment to resolving issues efficiently and effectively.
How are TEKSwork's services priced?
Our pricing is structured to provide value and transparency, tailored to each client's specific needs. Contact us for a personalized quote.
How does TEKSwork handle project management and implementation?
We manage projects meticulously from initiation to completion, ensuring timely delivery within budget while maintaining the highest quality standards.
Are training and support available for your services?
Absolutely. We offer comprehensive training and ongoing support for all our services to ensure you can maximize the benefits of our solutions.
How can I get started with TEKSwork?
To get started, contact us directly through our website or phone. Our team will guide you through the process, from initial consultation to implementation.
Can I keep my existing numbers?
Absolutely. We make the transition easy when porting your numbers from your current provider.
Is VOIP better than my current landline?
Yes. "Landline" or POTS (Plain Old Telephone Service)/Copper lines are quickly being eliminated due to the high cost of maintenance. VOIP has become the reliable replacement for landlines.
We have an elevator and security system, can VOIP work with these?
Yes. We evaluate your current environment to figure out the best plan of action to keep your systems connected and running reliably.
Is there any downtime when switching our phone system?
No. We make the transition seamless when upgrading your systems.
Can I have a toll-free number?
Yes, we service and provide toll-free numbers for your business.
I have a fax machine; can we still use it?
Yes. We can help you keep your fax systems running while making them more efficient with fax-to-email deliveries, reducing paper waste, ink, and resources.